Sales Fee
How sales fees work on the platform
This page explains when a sales fee is charged, how it is calculated, and what you can expect to see on your order and payout screens before confirming a trade or purchase.
1. What is the sales fee
The sales fee is a platform service charge applied when a transaction is successfully completed. It covers infrastructure, payment processing, fraud prevention, and support operations required to keep the marketplace stable and secure.
The fee is applied only to completed trades and purchases. If an order is cancelled or fails before completion, no sales fee is charged for that transaction.
2. How the fee is calculated
Sales fees may be calculated as a percentage of the item price, a fixed amount per order, or a combination of both. The exact fee structure can depend on the selected payment method, region, and promotional conditions.
- The applicable fee is shown clearly before you confirm a trade or purchase.
- All prices and fees are displayed in the currency selected on the platform, where available.
- In some cases, minimum or maximum fee thresholds may apply per order.
Any taxes or third-party processing charges, where applicable, may be displayed separately from the platform sales fee.
3. When the fee is applied
The sales fee is applied at the moment the transaction is successfully confirmed by the system. This can include:
- Completing a purchase of items from the marketplace.
- Finalizing a trade that converts inventory into account balance or currency.
- Using specific services or features that clearly indicate an associated sales fee.
Pending or abandoned orders that do not complete do not incur a sales fee.
4. Transparency and display of fees
We aim to make every fee visible and understandable before you approve a transaction. You will always see:
- The base price of items in your cart or trade.
- The platform sales fee calculated for the transaction.
- Any additional taxes or external processing charges, where applicable.
- The final total amount you will pay or receive after all fees.
If a promotion or discount reduces the fee, this will be reflected in the order summary before confirmation.
5. Regional differences and currency
In some regions, local regulation, payment infrastructure, or currency conversion may affect how the sales fee is calculated and displayed.
- Exchange rates may impact the final amount shown in your selected currency.
- Additional regulatory charges, if any, will be displayed separately where required.
- Not all payment methods are available in all regions, and fees may vary accordingly.
6. Changes to the sales fee structure
The platform may adjust its sales fee structure over time to reflect operational costs, new features, or changes in external processing fees.
- Any updates to standard fee levels will apply only to future transactions.
- Active orders created before a change will keep the fee conditions shown at the time they were placed.
- Significant changes may be announced on the website or within your account dashboard.
7. Questions and support
If you have questions about a specific fee shown on your order, transaction history, or payout, you can contact support and provide the transaction ID for review.
Our team can help clarify how the fee was calculated and whether any adjustments may be required under the current platform rules.
Clear numbers before every confirmation
Sales fees should never be a surprise. Review the summary, check the breakdown, and confirm only when the totals feel right for you.