Support & contact
Get calm, human support for your trades
Questions about a pending trade, payout or security check? Use the form or any of the channels on the left. We reply with clear, practical answers, not canned scripts.
We usually respond within a few business hours. For urgent issues around stuck trades or suspicious activity, mention it in the subject so we can prioritise.
Support overview
Typical response
Most requests get a first reply within 2–4 business hours. Complex investigation cases might take longer, but we always keep you updated in the same thread.
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Average first reply2–4h on business days
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Priority topicsTrade errors, payouts, security alerts
Contact details
Placeholder data
Replace the lines below with your real company details, address and email. Everything here is a neutral placeholder.
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Support emailsupport@aimcrate.com
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CompanyQylvoro OÜ
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Registered addressHarju maakond, Tallinn, Kristiine linnaosa, Mooni tn 18, 10613
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Registration number17315512
Send a message
Share as many details as you can, such as order IDs, trade links or screenshots. It helps us solve your case in one reply instead of going back and forth.
Keep this page pinned in your browser. It is the fastest way to reach the team if a trade feels off or a payout looks delayed.
Transparent replies
Case IDs for every ticket
Security-first mindset