Your data, handled with clarity and respect

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our platform. We aim to maintain a transparent environment so you always know how your data is handled.

Updated: 15.02.2026

1. Data controller

The data controller responsible for the processing of your personal data is:

Company: Qylvoro OÜ
Registered address: Harju maakond, Tallinn, Kristiine linnaosa, Mooni tn 18, 10613, Republic of Estonia
Registration number: 17315512
Email: support@aimcrate.com

As the data controller, Qylvoro OÜ determines the purposes and means of processing your personal data in connection with your use of the AimCrate platform. If you have any questions or requests regarding the processing of your personal data, please contact us at the email address listed above.

2. Information we collect

We collect information to provide a seamless and secure trading experience. The data we collect may include the following:

Account information such as your email address or linked identity provider.
Steam-related identifiers required to synchronize your inventory and verify ownership.
Device and session data used for security and fraud-prevention measures.
Trading activity including offers, confirmations, and transaction history.
Support messages, form submissions, or reports sent to our team.
KYC documents (government-issued ID, proof of address) when identity verification is required.

3. How we use your information

Your information is used strictly to provide and improve our platform. We do not sell or rent your data. We use your information for purposes such as:

Enabling inventory synchronization and trade execution.
Detecting unusual activity and protecting your account from unauthorized access.
Improving platform stability, performance, and user experience.
Responding to your support requests and providing troubleshooting assistance.
Conducting identity verification (KYC) when required.
Complying with applicable laws and preventing fraudulent behavior.

4. How your data is stored

We store your information using industry-standard security controls including encrypted connections, secure server infrastructure, and restricted access policies.

Transaction logs, device fingerprints, and session information are retained only for as long as necessary to maintain account integrity and comply with operational requirements.

KYC documents are stored in encrypted form and retained only for the period required by applicable anti-money laundering regulations, after which they are securely deleted.

5. International data transfers

Qylvoro OÜ is established in the Republic of Estonia, a member of the European Union. Your personal data is primarily processed and stored within the European Economic Area (EEA).

In certain cases, your data may be transferred to, or accessed from, countries outside the EEA — for example, when we use third-party service providers for payment processing, fraud detection, hosting, or analytics whose infrastructure is located outside the EEA.

When such transfers occur, we ensure that your data is protected by appropriate safeguards in accordance with the General Data Protection Regulation (GDPR), including but not limited to:

Transfers to countries that the European Commission has recognized as providing an adequate level of data protection (adequacy decisions).
Standard Contractual Clauses (SCCs) approved by the European Commission, executed with the receiving party.
Other legally recognized transfer mechanisms where applicable.

You may request further information about the specific safeguards applied to transfers of your data by contacting us at support@aimcrate.com.

6. Sharing of data

We only share your data in limited scenarios:

With trusted service providers that help deliver core platform functionality (e.g., payment processors, hosting providers, fraud detection tools).
When required to comply with legal obligations, court orders, or requests from regulatory authorities.
When you explicitly request integrations or external services.
In connection with KYC or anti-money laundering obligations, with authorized verification providers.

We do not share, sell, or trade your personal information with advertisers, marketers, or unrelated third parties.

7. Your rights and controls

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Right of access — requesting a copy of the data associated with your account.
Right to rectification — asking for corrections to inaccurate or outdated information.
Right to erasure — requesting deletion of your data where technically and legally possible.
Right to restriction — limiting or withdrawing consent for specific data processing activities.
Right to data portability — receiving your data in a structured, machine-readable format.
Right to object — objecting to data processing based on legitimate interests.
Right to lodge a complaint — filing a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or another competent supervisory authority in your country of residence.

To exercise any of these rights, please contact us at support@aimcrate.com. We will respond to your request within 30 days.

8. Use of cookies and analytics

Our platform uses minimal and non-intrusive cookies to support security features, session management, and performance analytics. All analytics data is anonymized and used exclusively to understand system load, detect performance issues, and improve platform reliability.

9. Updates to this policy

As the platform evolves, this Privacy Policy may be updated to reflect new features, security improvements, or regulatory requirements. Significant changes will be clearly communicated on this page with an updated revision date.

We encourage you to review this page periodically to stay informed about how we handle your data.

10. Contact information

If you have questions about this Privacy Policy or need assistance regarding your data, you can reach us using the contact details below.

COMPANY

Qylvoro OÜ

REGISTERED ADDRESS

Harju maakond, Tallinn, Kristiine linnaosa, Mooni tn 18, 10613

REGISTRATION NUMBER

17315512

support@aimcrate.com

Your privacy, always respected

We are committed to keeping your personal information safe, transparent, and under your control. Thank you for trusting our platform with your trading experience.